We attach great importance to your privacy and therefore, we wish to be transparent about the data that we collect from you and the way in which we process these data.
Who are we?
Arcomet Service BVBA
When you visit the Arcomet website, we may collect personal data from you to ensure a better (and personalised) surfing experience. We attach great importance to your privacy and the protection of your personal data and are transparent about the way in which we process these data.
Which data do we collect from you and why?
When you visit our website, we will store some of your data in the statistics of Google Analytics. These data include among others the browser type, IP-address, appliance model, operating system, geography, the domain name of the website that directed you to our website and the way in which you are using our website. We will use these data to collect statistic information, to improve our website and to facilitate the use thereof.
We will collect these data via cookies that Google Analytics puts on your computer. When you visit our website for the first time, we will inform you about the use of these cookies.
Google Analytics will keep the user data, such as cookies and User-ID data for a period of 26 months. User data that are older than 26 months will be removed and will be further processed anonymously.
We will also collect statistics about the newsletters that we send via a Third Party provider ‘MailChimp’, in particular, information about your browser type, unique identification and the number of times you opened the newsletter and/or clicked a link. We use these data to improve our newsletter for a better reader experience or to be able to correctly analyse any problems.
We will make use of SharpSpring to monitor the surfing attitude of our web visitors and to collect data, such as pages visited and an e-mail address when you complete a form. We will use these data in order to offer you a more personal service.
When you send a contact request via the website, we will store the data that you filled in, such as your name, e-mail address, postal code, municipality and optionally your telephone number. This is required to be able to contact you in a correct way.
Any prospect data will be kept for 5 years in a secure database.
When you download a technical index card, we will – if you consent – ave your e-mail address. We will kindly ask you if we may send you our newsletter. Rest assured that we will not send e-mails if not requested.
Subscription to the newsletter
When you subscribe to our newsletter, we will save your e-mail address in order to be able to send you the newsletter.
Your e-mail address will be securely stored at Mailchimp. Mailchimp will secure your data and forms part of a certified EU-U.S. Privacy Shield Framework. Accordingly, it will respect your privacy. When you no longer want to receive a newsletter, you can unsubscribe at any time.
In case of an application, we will save the data as given by the applicant in his/her CV. We will safely keep these data for a period of 1 year.
We will also store any contact and invoice data from our Arcomet customers or suppliers. These data are required for among others order processing, invoicing, service rendering and in general for a smooth collaboration.
Who do we share your data with?
Only Arcomet will make use of your data. We will not share these data with third parties, unless specifically requested by judicial authorities and if specifically imposed by law to do so.
However, Arcomet will collaborate with processors who will collect data on behalf of Arcomet. We deliberately choose to work only with partners who comply with the Privacy Shield framework and who will ensure the correct technical operation of the website. These processors will guarantee your privacy through a processor agreement that we conclude with them.
How we protect your data?
Arcomet attaches great importance to the protection of your personal data and has therefore taken all required technical and organisational measures. Hence, we make use of a safe network and we store your data in a protected database.
In addition, Arcomet selects its processors very carefully. They have to comply with the obligations as stipulated in article 28 of the Privacy law or they have to guarantee a European protection level through the E.U.-U.S. Privacy Shield.
That is how we try to take all required measures to prevent theft, loss or unauthorised access.
What rights do you have?
As a user, you will have certain rights in connection with your personal data. If you want to exercise one of these rights, you may contact Arcomet directly by sending an e-mail to email@example.com. We will do our best to process all requests within 30 working days.
Right of inspection and correction
You have the right to inspect all personal data that we collect from you. In case of any incorrect or incomplete data, you will have the right to have them corrected or removed.
Right of data transfer
You have the right to receive the personal data that you shared with us in a structured common and machine readable form. In addition, you may transfer these personal data to any other processor.
Right to be forgotten
Any data subject will have the right to request that his data be removed from our databases, unless there are legal grounds to store (a limited part) of your data for a longer time.
Right to submit a complaint
If you are of the opinion that we have processed your data wrongfully, you will have the right to submit a complaint with the Data Protection Authority.
Right to withdraw you consent
Any data subject whose personal data are being collected, has the right to oppose to the processing of these data.
Right to processing restriction
You will have the right to (temporarily) stop the processing of your personal data.